Siegwerk launches customer portal in India

03 September 2020: Siegwerk, one of the leading global providers of printing inks for packaging applications and labels, launched a customer portal. This online ordering platform for its customers in India is aimed at providing a complete contactless order management facility starting from placing orders to making payments online. The portal will be available 24/7, 365 days to ensure a seamless order management service to customers. The portal was launched at an virtual event attended by over 100 key Siegwerk customers.

It is a one-of-its-kind initiative by Siegwerk India towards bringing e-commerce experience to its customers. Taking advantage of the successful model implemented in Germany and China, Siegwerk’s Indian customer portal is slated to reduce the dependency of herculean manual procedures and a lot of paperwork while ensuring visibility for the customers to efficiently manage their supply chain.

Announcing the launch of new portal, Ashish Pradhan, Pesident, Siegwerk India and Greater China said “We have not only adopted digitalization as a core element of our strategy but also taken steps to digitize our customer strategy. The portal is a step in this direction. Siegwerk is the first ink company in India to take this big step towards customer delight.”

The portal is compatible to use on all devices including mobiles, tablets, laptops and desktops, the customer portal offers a real-time order tracking facility and provides an end-to-end order management to view order status, order history, check expected delivery date while generating account reports for account receivables and ageing report, amongst others. It sends automated system generated notifications to customers on order progress.