Ricoh Positioned as a Leader in 2023 IDC MarketScape for Worldwide Print Transformation
08 November 2023: Ricoh has announced it has been positioned in Leaders Category of IDC MarketScape: Worldwide Print Transformation 2023 Vendor Assessment (doc #US51146523, August 2023). According to the report, “While many competitors focused on transformation after the pandemic hit, Ricoh entered this opportunity early. Over the past 10+ years, Ricoh has evolved from a document-centric organization focused on office equipment, document management, and related services, to a data-centric company.”
The report states that Ricoh’s digital services business “continues to gain ground as a percentage of the company’s overall revenue,” and cities a number of its solutions in this space, including IT/cloud/workplace services, digital content management/workflow/intelligent capture, and transformation and information governance offerings. At the same time, the report notes Ricoh’s commitment to its print and hardware business, stating “While Ricoh emphasizes its transition to digital services, it is continuing to invest in the core business. The acquisition of PFU’s scanning business and manufacturing joint venture with Toshiba Tec are examples of Ricoh’s commitment to the copy/print marketplace.”
“With a legacy of innovation and a commitment to anticipating market changes, Ricoh showcased strength in several areas of our research, validating its evolution and underscoring its ability to adapt and thrive in the digital era,” said Keith Kmetz, Program Vice President, Imaging, Printing & Document Solutions Research, IDC. “As Ricoh continues to redefine the boundaries of print and embrace the digital landscape, the company remains a beacon of innovation and excellence, demonstrating how a strategic mindset, technological prowess, and customer-centricity can lead to transformative success.”
In an era characterized by transformative shifts, Ricoh has redefined its identity and market approach with a comprehensive portfolio of digital services poised to shape the future workplace. According to the report, “Over the past year, Ricoh has gained notable customer perception increases in the company identity as a leader in digital services, vital partner to the customer’s business, and Ricoh products and services align with the customer’s need.”
The report notes that the company’s responsiveness to client feedback, stating “Ricoh customers we spoke with highlighted benefits with space utilization in the office (RICOH Spaces) and business process management/services. With RICOH Spaces, we heard of the provision of a safe/secure working environment and analytics tools to understand usage and guide future requirements (e.g., reduced space, lower costs) as major benefits. In business process cases, significant cost savings (up to 30%) and gains in efficiency and productivity were common. It also helped establish best practices in several processes.”
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